10w30 Privacy Policy — How We Protect Your Information

1 Information We Collect

When you register or use the 10w30 platform, we collect several categories of information needed to operate our service safely and effectively. The types of information we collect are as follows:

Account Information & Identity Verification

This includes your full name, date of birth, phone number, email address, and password at registration. This information is used to verify your identity and keep your account secure.

Payment Information

When you make a deposit or withdrawal in Malaysian Ringgit (RM), we record transaction details such as payment method, amount, and timestamp. We do not store full credit card or bank account details — that sensitive data is handled by third-party payment processors that have been security-verified.

Device & Browser Data

We collect technical information such as IP address, browser type, operating system, screen resolution, and access times. This data helps us detect suspicious activity and improve the user experience on the 10w30 platform.

Usage Data & Behaviour

We record pages visited, games played, session duration, and interactions with platform features. This information is used for product improvements and to deliver more relevant content.

All personal information you provide to 10w30 is stored on servers protected by industry-standard encryption. We apply comprehensive security protocols to ensure your data remains inaccessible to unauthorised parties.

Access to user data within our organisation is strictly limited to staff who require it to carry out their duties. All access is logged and periodically audited to ensure no misuse occurs.

We retain your data for as long as your account is active or as needed to fulfil the purposes of our service. Once an account is closed, data is held for the minimum period required under Malaysian law before being securely deleted.

While we take comprehensive security measures, no digital system can be guaranteed 100% secure. In the event of a security breach affecting your data, 10w30 will notify you within a reasonable timeframe in accordance with applicable legal requirements.

As a 10w30 platform user, you have the following rights regarding your personal information. These rights are subject to applicable data protection laws in Malaysia.

Right of Access

You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe and the information will be provided in a readable format.

Right to Rectification

If you find that the personal information we hold about you is inaccurate or outdated, you have the right to request a correction. You can also update certain profile details directly through your account settings on the 10w30 platform.

Right to Erasure

You may request the deletion of your personal information, subject to the minimum retention requirements under Malaysian law and platform operational needs. Deletion requests will be processed once your account has been fully closed.

Right to Object to Processing

You have the right to object to the processing of your data for certain purposes, particularly marketing communications. You can opt out of promotional emails at any time through your account's communication preference settings.